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Privacy Policy

At ElhiTech, we take your privacy seriously.

Your personal information

ElhiTech and its parent company ("Soflab Systems Pvt Ltd.") respects your privacy and is committed to protect the personal information that you share with us. This privacy policy explains how we collect, protect, share and use your personal information.

Personal Information we collect

We may collect the following types of personal information from you when you use ElhiTech services or products:

Your contact details: First Name, last name, email, telephone numbers.
Delivery Addresses: Addresses used for delivering your orders
Account details: username, password
Transaction records: Your purchase history with us
Payment information: Credit cards or other payment information used to purchase products or services from us
Product tracking: Serial numbers and QR codes used to identify your product.
Phone/Computer information: Your mobile phone or computer (model, make, browser information)

How we use your personal information

Provide our service: All the personal information we collect
Take payments: Payment information, transaction history
Deliver products: Delivery information
Provide you with customer support: All the personal information we collect
Improving our products and services: All the personal information we collect
Develop new products and services: All the personal information we collect
Determine products and services that may be of interest to you: All personal information we collect
Direct marketing: Your contact details

Sources we use to collect personal information

We collect your personal data from various sources:

Information you provide to us (such as a website form, support queries, etc.)
Your use of our website, web app or mobile apps
Other companies we work with provide us with information about you and this helps us serve you better

How we protect your personal information

We take technical and organizational measures to ensure the personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. Your data is processed and stored encrypted and/or anonymized. We use Google Cloud Platform for all the static data and other approved Third party applications like Shopify to process your data.

Who we share your personal information with
Other companies’ apps and products: for the purpose of providing our apps, products & services.
Delivery companies: to deliver you our products.
Other service providers and advisors: Such as companies that help us store and analyse the data we hold, process payments, communicate with our customers, provide us with legal or financial advice. These companies help us deliver our services to you.
Third Party Partners: In some cases, you may acquire ElhiTech products through a third party partner, who may have bundled those products with its own features, such as applications or service offerings. Such associated features may require all or part of your personal data to provide you with that functionality. With registration of an account for such products, you automatically opt-in and allow us to share your personal data with such third parties. This sharing of personal data will be provided with the possibility to opt-out anytime on simple request. In case of opt-out, you expressly acknowledge and agree to waive any claim against ElhiTech with respect to the disrupted operation of the third party's associated features. In addition, you must be aware that once the sharing of information took place, the third party will be solely liable towards you for its own use of your personal data, either before or after you opt-out.
The Government or regulatory bodies: where we are required to do so by law or to assist with their investigations.
Police and law enforcement: to assist with the investigation and prevention of crime.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
we will never disclose your data or sell it to third parties for advertising purposes.

How long we keep personal information
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you.

Marketing

According to the marketing preferences you set when creating your account or modify at a later date, we may contact you by email, push notification, text, mail or phone with information about products and services we believe you may be interested in. If you tell us not to email, push notification, mail or phone you with direct marketing we won’t contact you in that way.

We work with advertising agencies and publishers to show you advertising about our products and services on websites or apps that you visit, in a manner that we feel is relevant to you. Typically, cookies and similar technologies are used to target this type of advertising. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. You can configure your browser to be informed about the use of cookies and decide individually about their acceptance on a case by case basis or you can configure your browser to generally exclude cookies for certain cases. If you choose not to accept cookies, the functionality of our site may be reduced.

Service Notifications

From time to time, we may send you important notifications that result from a certain action or even related to your interaction with our services and products.

You are the owner of your data
You have the following rights with respect to your private data:

the right to be informed about how your personal information is being used;
the right to access the personal information we hold about you;
the right to opt-out of direct marketing messages;
the right to request the correction of inaccurate personal information we hold about you
the right to restrict or delete your personal information

Changes to our Privacy Policy
ElhiTech may change and update the terms of this policy from time to time. If we decide to change our privacy policy materially, we will post prior notice of those changes on our website so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Last updated: July 22, 2021